Exchanges & Returns

Our goal is that your purchase brings you years of pleasure. If you are not satisfied with your purchase for any reason at anytime, please return it.

Up to 14 days - Item may be returned for a full refund less shipping fees. Refund will be made in the same manner as payment. The refund amount may be applied to future purchases.

After 14 days - Item may to be exchanged for another item less shipping fees. 

Returned and Exchanged items must be in the same condition as purchased.

Special orders, customized items (including engraving), and gift cards may not be cancelled, returned or exchanged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at silvervaultofcharleston@gmail.com.

Gifts
If the item was a gift when purchased, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Shipping
Please return your item to

The Silver Vault of Charleston
195 King Street
Charleston, SC 29401
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.